Shipping info

We aim to get your zines shipped within 4 days of receiving an order.
 All orders are now shipped by a separate fulfilment company based in the UK.

Please be extra patient with shipping times during Covid-19. The waiting time for European orders is longer than it used to (we recommend to wait up to 4 weeks), for the rest of the world – especially to the US & South America – even longer. Hold on, sip a coffee and your zine will turn up! :) 

To keep the shipment costs accessible to everyone (under £5), the shipping is not tracked.

Again, please make sure you write the address correctly and if you made a mistake send us an email within 24h quoting your order number. 

REFUNDS AND RETURNS
All sales are final and we do not offer exchanges. If a package arrived damaged (oh no!), please send us an email within 2 days including a photo of the damaged package.

PAYMENTS
Your privacy matters to us. Our shop – powered by Big Cartel – has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which is certified as a PCI Level 1 Service Provided: this is the most stringent level of certification available in the payments industry (source Stripe.com). 

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.

OTHER INFO

• How many issues are you going to publish?
  We aim to publish 1-2 issues per year.

• Do you offer a subscription service?
  We don't offer a subscription service but you can join our spam-free newsletter to be notified when a new issue is published and access to exclusive content before anyone else. 

• Do you have a fundraising page?
  No, we don’t: our magazine is self-funded and 100% ad-free to give you the best unbiased content and experience. The best way to support us is by purchasing the zine and share it on social media to spread the voice! :)
  
  
• Do you donate to charity?
  Yes, we proudly do! For each copy of issue 1 sold through our website in 2017, we donated 50p to a UK-based cancer support charity.
  
  
• Do you have a Studio? 
  The two of us, Tiz and Piero, work from London (UK) and Amsterdam, where we are based. If you want to know more about us and our work, check out our personal websites. We both work as information designer and we pair up for cool projects. Feel free to reach out for collaborations or just to say hi!
  
  

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.