Shipping & Shop policies

SHIPPING DETAILS
We ship orders worldwide every Wednesday via Royal Mail, and should be delivered within 3-5 days for domestic shipping and 5-7 days for international shippings, depending on location. Send us a message if you'd like tracking info (UK only). All orders are shipped in a rigid cardboard envelope and include two stickers and a thank you note.

Is it for a present? Add a note to your order and we will ship it in a plain packaging! Please note that some time an order may take up to four weeks to arrive.

We charge standard shipping fees for each orders as following:

• UK £2.50 (Royal Mail Signed for 2nd Class)
• Europe £4 (Royal Mail International Standard, not tracked)
• Rest of the World £5 (Royal Mail International Standard, not tracked).
  We charge £1 extra for big orders.

Please make sure you write the address correctly and if you made a mistake send us an email immediately quoting your order number.

REFUNDS AND RETURNS
All sales are final and we do not offer exchanges. If a package arrived damaged (oh no!), please send us an email within 2 days including a photo of the damaged package.

PAYMENTS
Your privacy matters to us. Our shop – powered by Big Cartel – has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by Stripe, which is certified as a PCI Level 1 Service Provided: this is the most stringent level of certification available in the payments industry (source Stripe.com December 2018). 

Shipping costs are not included in the product price and we charge standard shipping fees for each order as following:

• UK £2.50 (tracked)
• Europe £4 (not tracked)
• Rest of the World £5 (not tracked)
  

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.

OTHER INFO

• How many issues are you going to publish?
  We aim to publish 1-2 issues per year.

• Do you offer a subscription service?
  We don't offer a subscription service but you can join our spam-free newsletter to be notified when a new issue is published. 

• Do you have a fundraising page?
  No, we don’t: our magazine is self-funded and ad-free to give you the best unbiased content. The best way to support us is by purchasing the zine and share it on social media to spread the voice! :)
  
  
• Do you donate to charity?
  Yes, we proudly do! For each copy of issue 1 sold through our website in 2017, we donated 50p to a UK-based cancer support charity.
  
  
• Do you have a Studio? 
  We, Tiziana and Piero, work from London. If you want to know more about us and our work, check out our personal websites. We both work as information designer and we pair up for cool projects. Feel free to reach out for collaborations or just to say hi!
  
  
• Where are you based?
  We are both based in London, UK.
  
  

Got questions? Fire up an email to marketcafemag@gmail.com and we will get back to you as soon as possible.